Customer Testimonials
Bought a 2024 Toyota Camry SE from Wyatt in January great guy and gave me a great deal and very fair with my trade-in
TERRIBLE. less than 1 star. Inquired on 1/12 about a car that I was ready to.buy. 10 days later and counting, no one has attempted to.reach out. Great way to.do business
Friendly salesperson. Good cocoa, but ran out on my second visit. Love, love, love, love my new car!
In this instance, service and specific work done was excellent. Un-necessary work was done in the past.
Online order, flawless execution no games and nonsense! I found this dealer through a friend of mine who is a wholesaler, I am also a former dealer and I detest the added fees, added things you do not need games. This is October of 2022 and cars are scarce and extra fees are prevalent. Not at Maguire, not one game no nonsense and the car is being shipped to me in Tampa. Michael and Clayton were quick to respond, the deal was EXACTLY what was agreed to with no nonsense. Clayton got the doc's out perfectly to me with the ... Read More DealerRater - Oct 12, 2022
Brad was very helpful with my questions about "buying out" my lease. We're all set. Thank you.
Easy to make an appointment. The staff at the service desk are always friendly and helpful. We feel we can depend on the work done. No worries. They even wash the car…a rare thing done today and a very nice and appreciated service. We travel over an hour to go to this dealer.
Ok, first salesperson I felt with was worthless, second was pretty good. Nice place overall.
I appreciate the ease in setting the appointment. The attention given to my questions was handled well.
Easy to deal with. They responded quickly to my inquiry. They answered my questions. Marc was great
They have always gone the extra mile with their customer service. Happy to keep going back there
I I I I I I I I I I I I I I I
Great service! Michael Kaufman was a great help! I’m sure I will be dealing with. McGuire in the future.
I was very pleased with how I was treated and how quickly my car was worked on. Service at Maguires was great
Was changed almost $100 more then was quoted over the phone for a new battery and reprogramming of my VW , also the battery was only covered for 2 years. I think $308.00 for this was a little obsessive for this service. Next time I will try to find a garage that works on VW’s.
Dropped my car off 10 days before the soonest appointment available and they had it done 1 day before my scheduled appointment!
Very accommodating and friendly. Mike Grommer spent half the day with me working out a deal for me. Christine from Allstate was also very helpful.
The dealership serviced my car in the proposed time frame and provided adequate response when curious on time frame of completion.
A a a a a a a a a a a a a a a a
Professional, Courteous, and Timely. Car was taken in, diagnosed correctly and problem rectified in a timely manner.
Well organized service process from arrival to pickup. Personnel easy to work with; quality delivery.
Marc stone was great to work with! I love my Tacoma off road 4x4. I have referred several friends to go to Maguire.
Buy all my cars here and get services done. Very professional and Harry Austin is the best toyota mechanic in the state
I was very pleased with the service. RJ was very courteous and professional, he kept me up to date on timing for repairs, what parts needed to be ordered etc. he offered me a loaner car to use. I will definitely come back again to Maguire Audi service.
I rate this dealership a 5. At 64 I decided to buy my first new car. I looked and looked by passing the big dealership thinking they were just going to rip me off because I was a woman and old. I went in looking for a lease thinking that would be a good option. I really wanted to buy a car but I thought the payments would be too high. After meeting Steve Manos I realized I really did want to buy a car. I gave him the options that I wanted. While looking out in the lot and I see ... Read More DealerRater - Sep 28, 2021
Service needs were met. All staff was nice and cordial and helped out. Didn’t need a loaner but requested one so that pushed out the date a lot.
I was very satisfied with the service and the courteous people everybody asked if I needed help when I walked in and I got my car back a day early
As always great people to work with and knowing my truck will always be taken care of by the experts
Great to work with. Timely, quality service. Excellent communication. I need more work done, and the part is on order. I called with an unrelated question and the part order showed up in my records.
Just started using McQuire for serving my Toyota Rav4 Prime and Prius Prime. My first experience was positive. I did not have to wait long to get an appointment, work was done as requested and I received useful information about how I could pick up my car if I was unable le to get there before servi e closed.
Service and customer care are great. Shuttle brought me back to dealership to pick up my car.
On time professional helpful kind quick service very knowledgeable about service all around good visit
When the work was finally completed it was done well but the experience was highly negative. I was informed my car would be ready on a particular date 5 separate times and the estimated completion time was delayed each time. Additionally, I was not kept informed or provided with updates unless I called. In total it took 5 weeks to complete the work which was over twice the time that I expected.
The mechanics are thorough, the front desk is courteous and helpful. I trust Maguire and would recommend them to anybody!!
The people in the service center were polite and helpful with repairs. I have friends that will not go back to your service center from they experience 6 months ago. I can’t wait to tell them about my experience.
Staff were courteous and extremely helpful. Beth in particular was amazing to work with. Helped us find the car we wanted and great financing.
My car was towed in by Volvo & serviced at Maguire, & returned to me in record time!! Someone else canceled, so they put me in that time slot. Thankful it was a quick fix & parts were on hand! Absolutely GREAT Service!! I truly appreciated the help!!! Special shout-out to Jasmine for her work in my situation!!
I'm very particular about the people who work on my car. Chelsy really went above and beyond in helping me.
Phil was very helpful and did an amazing job. The body shop got my car out of the shop quicker than they estimated and it looks like they did a descent job fixing the damage.
The service was good. The people were friendly. The waiting place was not crowded and clean. The free car rent to my work while waiting for my car to be ready was excellent!
The staff is very personable and knowledgeable great service. I would recommend this car dealer.
Helpful staff. They did all the standard maintenance, and prepared my side window mirror for no cost. I'll definitely go there for my next service.
I literally drove away yesterday thinking "This is why I come here for my service and why I will buy my next new car here as well". I can't remember her name, but the woman who took care of me yesterday greeted me outside in the service area when I arrived and was 100% professional and courteous. It didn't hurt either that it only cost me $10 for my oil change and inspection. Also, they cleaned up my car which was a much appreciated added bonus! Thank you!
The salesman was rude and not taught more extensively on how the federal tax incentive works then was promised it would be detailed and charged he failed to keep his promise. He now reaches out to me saying bring it in and we will detail it for you but I live in Syracuse that’s way out of the way for just a detail and a waste of my time. Communication with the salesman was ok but the problem occurred when he said that 2,000 dollars promo from Toyota is over and had a check from the bank all set to ... Read More DealerRater - Sep 15, 2021
The team did a great job servicing my car. they went above and beyond to identify the problem and fix it.
The recall work of removing fuel pump had to be corrected 3 days after install due to evaporative leak fault. A common issue on a 4Runner fuel pump replacement from the blog posts I read by other Toyota service departments. The procedure for replacing the fuel pump should be updated by Toyota to prevent future rework. If the part and the labor holds up I will be happy. The service department front desk were A+ keeping the customer happy and agreeing to perform the rework.
Jasminne was phenomenal from start to finish. Answered all my phone calls and made sure I was kept informed through the entire process. Made me feel welcome and my car is running beautifully now. I’ll be sure to get any servicing done at Maguire from now on!
Attentive and efficient. Very knowledgeable. Not pushy.have used this dealership for many years and have not gone wrong
The service is very excellent, and the sale person is very patient. The price is acceptable.
Service is great. Waiting area is open and they continue to meet all expectations. Thanks
This was our first experience purchasing a vehicle through Maguire Automotive. Mike Kaufman and Andy Bostwick made the transaction painless and enjoyable. We will definitely be doing business with the staff at Maguire again.
Great service thank you so much. Super accommodating with time frame on when I could pay, get car and even took in my rental. Thanks!
Staff are nice and accommodating. I got VERY lost in the maze of Ithaca’s construction and was nearly 2 hours late. Although it’s distressing to need my S90 serviced in Ithaca (which I’m unfamiliar with) instead of Binghamton, I did appreciate the prompt service I received.
Very clean, very helpful. All of my concerns were addressed and I felt very comfortable during the whole process of buying my very first car.
I bought my RAV-4 from the Maguire dealership and was treated very well. In the two years since I purchased the car Maguire dealership performed the regular maintenance efficiently and courteously. I would recommend them to anyone. I have owned Toyota’s for forty years and have come to expect this type of service.
I wish, however, that the person I dealt with had been wearing a mask. The Service advisor told me he was vaccinated but that doesn’t mean he cannot transmit the COVID virus to others. I was masked and am very cautious because I am 82 years ... Read More DealerRater - Sep 6, 2021
Did an awesome job with my truck and making sure it was back to looking better than before. I've already got ton's of compliments
As soon as I entered I could feel the family bond tighten. Such wonderful people I share as the maguire family accepts me in with their loving embrace. They fixed car no complaints
I was able to drive a new car off their lot and spent less than 2 hours there. They were very friendly and extremely helpful in every way.
Our salesman Jesse was great to deal with. He was very professional and helpful throughout the whole process of purchasing our new 2021 Tacoma. I would highly recommend Maguire and salesman Jesse
Communication with the girl in the office very bad,not aware of what's going on with vehicle,never called back,very poor customer service
Always topsoil service! Complete follow though on a service call involving recall replacement of a fuel pump to avoid future problems .Thanks to all involved.
Really great service, I learned so much about hybrid and EVs and felt I was able to make a good decision. Garrett was super responsive to all my questions… and I had a lot!
Had a great salesman who worked with us financing my grandson's 1st car. He didn't have any credit yet they were able to find finance. This is the 2nd car that has been purchased from this dealership.
A seamless process with a knowledgeable sales person. The car was ready and waiting when I arrived and the agreement process was quick and easy
I found the sales team easy to deal with and the entire process quick and easy. The purchase of my Audi was completed in two 15 minute meetings
Excellent staff to be work with. Very prompt and friendly. The service was costly, over $350 for and oil change, inspection, cabin air filter snd engine air filter
On time delivery as promised while I waited for service. The technician was happy to answer additional questions about features of the car I wasn’t very familiar with.
Great service, quick, kind and easy. Not really much to say other than that. J gotta get to that word minimum a a a a
I received personalized attention and never felt like I was under any pressure to buy a car. I felt like the sales person was on my side and helping me find the best deal possible.
Excellent communication, trusted service, and they return a beautifully clean car! I always feel like I’ll get my money’s worth. They also provide helpful advice beyond your specific issues, which is greatly appreciated.
Did a great job on the 40,000 mile service (oil, filter, etc.), as well as new pads and rotors (front and rear). Shuttle service was very handy to get back to work, and then I was picked up and brought back down when service on my Volvo was complete.
Excellent service and my Avalon is great. Price was worth it and lower than market price. It was easy to work with everyone and they took their time to explain to me everything
I purchased a beautiful, used VW from them and it needed all new brakes and routers within a week after purchase. I was disappointed, but made an appointment with them within the 30 day window. They did all the needed break repairs without charge and now the Tiguan is driving and stopping great. Thank you for honoring the 30 day purchase agreement and for the great repair service. The car drives without a sound now and the breaks are well improved. I wish this would have been addressed before purchase as the cost of the car used was over $20 k. I expected ... Read More DealerRater - Aug 28, 2021
The people there are not relating good information to the customer and also not standing by they words. It's always something for not being able to help the customer
My husband and I have been very satisfied with the sales and body shop Brad Buehl from the sales department and Gary Carr from body shop are just super! Loren and Tom Colbert
Clean, helpful, knowledgeable, punctual! The area was clean, smiles all around! The coffee and snacks were a plus-car washed!!! Very pleasant to deal with!
Phenomenol to work with. Gives me the best deal and makes sure I am a satisfied customer! Treats me like a person and not a number
Pleasant , quick and helpful kept me up to date with the progress of my vehicle and how long till the vehicle will be done. Thanks
The labor rate is 135$ an hour.I feel like I’m being robbed.if I could have gotten the work done elsewhere I would have.The Maguires are a family business they should know most families struggle to pay bills.
Excellent experience at Maguire Service Center. They provided clear and simple instructions prior to our appointment. Upon arriving we simply loved how easy it was to pull straight into the service center. Finally, their high standards were on display from start to finish. While waiting for our vehicle to be serviced, we received excellent assistance from Carly Kelly, and we’ve decided to purchase our next SUV from Maguire VW/Audi. Thank you
I am a very satisfied customer of Maguire Ithaca , for my car service needs. Excellent car service. Third time at this location and every time I feel super satisfied when I see my car after servicing. Very nice staff, bright smile, courteous, professional and very helpful.
Service I asked for was fine, but my car was returned with the backup camera not working. They fixed it after I brought it in again.
New car purchase 5 stars. Transparent price and process. Excellent communications. Took care of all details. Much more paperwork than expected. Delivered as, when, and priced as promised. Financing simple and very attractive.
Car (GREEN BUG) was purchased from this Dealer - Maguire. I have used Maguire for Service, Inspection, and any other need. They have been very informative as to work needed and cost. I took the Green Bug in ahead of time so they could work on it when the parts arrived. I heard from Jasline sooner that expected!
Great to deal with Mark was very knowledgeable on product was a pleasure to deal with great transaction would buy from again clean friendly dealership
I’ve always had very good experiences with service at Maguire. Everyone is very friendly, helpful, and knowledgeable. Often the time it takes to tend to my car is less than the estimate they give me.
Clayton is very friendly and knowledgeable. He is a straight shooter and cares about the customer. We were able to quickly and efficiently buy the car thanks to his help.
Buying a car is a very complex process with an enormous number of details. It seems simpler to close on a house. Clayton handled everything flawlessly and then spent as much time as we needed explaining how to use all the new technical features on the car. And he made clear that we could call later on if we forget anything. Plus he shared some “inside” tips. No problems with Clayton; he is a winner!
They give a time and always stick pretty much to schedule. They keep you updated as to the progress and let you know if there are any differences in the original estimate/ quote.
Maguire takes good care of my audi q5. They are helpful and communicate effectively throughout the process. I am treated as a valued customer. Thanks!
Great customer service. Nice clean place. Great people. Nice car but car was not clean well on the outside. Other than that everything was great
The service center people were courteous and welcoming. I interacted mainly with Chelsy Carey who was very polite and attentive. The young man in the garage bay when I arrived promised to adjust the steering wheel which had been left higher than I liked on my last visit. Now it is in a good position for me.
Fast and friendly customer service from start to finish. I couldn’t be happier with my new lease and look forward to working with Maguire again in the future!
RJ does a great job! He's very professional and accommodating. I would recommend him to all my friends and family. Thanks again for being awesome!
They did a great job! They were professional and efficient. My car was done in a timely manner. They changed my oil and filters in my car.
Difficult to make a timely appointment. It takes two to three weeks to get my vehicles in for service. Security module was left on floorboard last time.
I've been pleased with the service I have received from your staff. They ve been responsive to my needs and even let me know if there is going to be a delay, so I don't spend time waiting for service. I do think you might be going a little over board on reminding me of my appointment.
Carly was great! She made buying our née car very easy. The whole process was painless thanks to her, even during covid. We will be back
They have an unreasonable number of forms to sign(20+) just to buy a used vehicle for cash. I recently bought a new vehicle at a different dealership and only signed 3 or 4 forms.
Jesse and Bethany were fantastic. They were very patient in helping me chose to lease my brand new car. I would definitely recommend. Thank you! -Crystal